Store Policy

Our Guarantee

Whether you’ve sent flowers from us or received them, Gardenia Flower Boutique considers every order a commitment to your complete satisfaction.

Substitution Policy

When placing an order, please be aware that some flower substitution may occur due to seasonal availability (this also applies to colours and containers) . However, we guarantee that your order will always retain the equivalent quality of flowers and style you expect for each and every order. Fresh flowers are a perishable product, so our designers make every effort to satisfy every client’s wish. If no appropriate substitution is available, our staff will call and discuss your order to make alternate arrangements. When cold weather persists, we will ensure your flowers are wrapped appropriately according to the temperature to ensure safe delivery. Our aim is to please every customer.